Return and Refund Policy

AT INDIFFERENT, WE CRAFT PIECES MEANT TO FEEL LIKE THE BEGINNING OF SOMETHING - NOT THE END. IF YOUR ORDER DOESN’T ARRIVE QUITE THE WAY IT SHOULD, WE’VE GOT YOUR BACK. WE’RE A SMALL TEAM (WITH A BIG HEART), AND WE KEEP THINGS FAIR, TRANSPARENT, AND - WELL - A LITTLE DIFFERENT.


RETURNS

WE CURRENTLY DO NOT OFFER RETURNS UNLESS THE ITEM YOU RECEIVED IS:

  • DAMAGED OR DEFECTIVE
  • INCORRECT (WRONG SIZE, COLOUR, OR ITEM FROM YOUR ORDER)

IF YOUR ORDER MEETS THE CRITERIA ABOVE, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY WITH:

  • YOUR ORDER NUMBER
  • CLEAR PHOTOS OF THE ITEM AND PACKAGING


TO BE ELIGIBLE FOR A RETURN:

  • THE ITEM MUST BE UNUSED, UNWORN, UNWASHED, AND IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
  • WE DO NOT ACCEPT RETURNS FOR REASONS SUCH AS CHANGE OF MIND, SIZING ISSUES (PLEASE GO THROUGH OUR COMPREHENSIVE SIZE GUIDE), OR DELAYED DELIVERY CAUSED BY COURIER SERVICES.

SHIPPING CHARGES (IF ANY) ARE NON-REFUNDABLE.


EXCHANGES (SIZE ONLY)

WE KNOW HOW SIZING CAN BE TRICKY ONLINE. IF THE FIT ISN’T RIGHT, WE’RE HAPPY TO OFFER A ONE-TIME SIZE EXCHANGE, SUBJECT TO AVAILABILITY.


TO BE ELIGIBLE FOR AN EXCHANGE:

  • ITEM MUST BE UNWORN, UNWASHED, AND IN ORIGINAL PACKAGING WITH TAGS ATTACHED.
  • EMAIL US WITHIN 48 HOURS OF RECEIVING YOUR ORDER.
  • YOU’LL COVER THE SHIPPING COST TO SEND THE ORIGINAL PIECE BACK TO US.

ONCE WE RECEIVE AND INSPECT THE ITEM, WE’LL SHIP OUT THE NEW SIZE.


HOW TO REQUEST A RETURN/EXCHANGE

EMAIL US AT SUPPORT@INDIFFERENT.CO.IN WITH:

  • YOUR ORDER NUMBER
  • REASON FOR RETURN OR EXCHANGE
  • CLEAR PICTURES OF THE PRODUCT (IF APPLICABLE)

OUR TEAM WILL GUIDE YOU THROUGH THE NEXT STEPS.


 

PROCESSING TIME
WE TAKE 5–7 WORKING DAYS TO PROCESS YOUR RETURN OR EXCHANGE ONCE WE RECEIVE IT.


A FEW GENTLE REMINDERS

  • WE RESERVE THE RIGHT TO REJECT RETURNS OR EXCHANGES THAT DON’T MEET OUR POLICY.
  • WE’RE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT DURING YOUR RETURN OR EXCHANGE — ALWAYS USE A TRACKABLE SERVICE WHEN SHIPPING ANYTHING BACK.


QUESTIONS?
WE’RE HERE. REACH OUT AT SUPPORT@INDIFFERENT.CO.IN


INDIFFERENT IS BUILT ON STORIES, NOT STOCK. EVERY ORDER SUPPORTS A SMALL TEAM DOING BIG THINGS. THANK YOU FOR SHOPPING SLOW, SMART, AND WITH STYLE.